Booking, Cancellation & Refund Policy

1. Cancellation Slabs & Refund Percentages

We believe in transparent, upfront policies with zero surprise deductions. If you need to cancel your booked tour package, the following schedule applies calculated from the date of written notice received via WhatsApp or official email:

• 30 or more days before tour start date: 90% refund of advance deposit (only 10% nominal administrative & banking processing fee deducted).
• 15 to 29 days before tour start date: 70% refund of advance deposit.
• 7 to 14 days before tour start date: 50% refund of advance deposit (hotels and vehicle fleet will have already been blocked).
• Less than 7 days before tour start date / No-Show: Advance deposit is non-refundable as commercial permits, private vehicles, and non-refundable hotel rooms are locked.

2. Free Rescheduling Guarantee

If unavoidable medical emergencies, train/flight cancellations, or family obligations arise, we allow 1-time free date rescheduling up to 7 days prior to departure (subject to seasonal hotel rate variations).

3. Extreme Mountain Weather Clause

If high mountain passes (e.g. Rohtang Pass or Atal Tunnel) are blocked by sudden snowfall, our local mountain drivers will proactively re-route your itinerary to safe, picturesque valleys so you enjoy every single day of your trip without forfeiting your booking value.

4. Refund Processing Timelines

Approved refunds are processed directly back to your original source bank account or UPI ID within 5 to 7 business days along with an official banking transaction receipt.